Shipping policy

Shipping rates & delivery estimates

Orders are shipped from our fulfillment center in Woodinville, Washington.

Shipping to Canada

For orders going to Canada, tracking information will be valid for both USPS and Canada Post. Feel free to use the tracking number provided on both sites for an update on your order status once it ships.

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above. 

International shipments

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customer is responsible to cover the return shipping costs and items must be returned (ship date) within 30 days of the original purchase in order to receive the full refund.

To start a return, you can contact us at sales@fxsupps.com. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@fxsupps.com.